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How Tech Disruptions Cost Companies More Than Just Money
In an age where digital transformation is at the forefront of business evolution, tech disruptions have become a significant concern for organizations. New research reveals these disruptions are costing companies with over 2,000 employees nearly $4 million each year in lost productivity. This alarming statistic should capture the attention of every HR leader, especially as organizations ramp up their investments in Artificial Intelligence (AI) with the hope of improving overall efficiency.
The Disconnection Between Investment and Results
Despite 92% of companies planning to enhance their AI initiatives in the next three years, only 21% of employees report that AI is making a notable impact on their productivity levels. According to Ivanti's Digital Employee Experience Report, frequent tech interruptions—averaging 3.6 per employee each month—coupled with security update disruptions (2.7 on average) add layers of frustration that significantly diminish workplace efficiency.
The Human Side of Tech Frustrations
According to a survey conducted by Ivanti, the implications of tech frustration extend beyond mere efficiency metrics—they risk undermining morale itself. Nearly two-thirds of employees reported that negative experiences with workplace tools adversely affect their mood. This 'domino effect' can dampen the entire workplace culture, leading to retention challenges. Notably, 23% of IT professionals are aware of colleagues who have resigned due to workplace burnout linked to persistent technical issues.
Are Companies Keeping Up with Employee Needs?
Shockingly, many organizations leave their employees to navigate new technologies independently. The survey found that nearly half of workers are left to teach themselves how to utilize new tools, with only 40% of companies providing training for AI use. This lack of support could partly explain why only 36% of employees enjoy the freedom to choose their work devices—an aspect of work that 67% deem crucial.
Strategies for Bridging the Gap
Organizations must reevaluate how they approach tech implementation. Kian Katanforoosh, CEO of the AI skills intelligence platform Workera, emphasizes that for every dollar spent on technology, companies should allocate three dollars to employee training. To ensure that all employees possess adequate knowledge and confidence with new tools, Johnson advocates for a blended training model. This should include targeted workshops and on-demand learning materials, thus preventing assumptions about baseline competency.
Looking to the Future: AI Innovations
The issue of tech disruptions speaks to a larger narrative around employee satisfaction and productivity within the workplace. As the landscape of technology continues to evolve, it is crucial for companies to strike a balance between security requirements and employee autonomy. The establishment of Ivanti’s AI Governance Council demonstrates a proactive approach, encouraging responsible experimentation and innovation while also evaluating the effectiveness of various AI tools.
Conclusion: Taking Action for A Better Tomorrow
For companies navigating through the challenges of implementing AI and digital tools, the focus needs to shift from mere investment in technology to fostering a supportive environment for employees. Addressing tech pitfalls and ensuring comprehensive training can lead to improved morale, productivity, and ultimately, retention of valuable talent. HR leaders and managers are encouraged to take these insights seriously—the cost of ignoring tech disruptions can far outweigh the investment in solutions.
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